Common faqs

Our company's mission and strategic focus is based on the premise that actual performance guarantees are confirmed by actual experience.  The customer experience journey is based on a variety of support simulations that are used to identify, test and report deficiencies before your customers are impacted by them.  By virtue, we are a proactive and selective service delivery team committed to ensuring your brand promise is being upheld to your exacting standards. 

Our customers are small to large enterprise clients who are making the consumer experience a strategic priority for their organizations future.  Our support offerings are 100% tailored to your business need however big or small. 

We are there to support your immediate need while also offering areas of growth, maintenance or recovery.  You drive the engagement and we provide consultation, recommendations and immediate resolution to your most pressing concerns.  

Funding a full service consumer experience advocacy team can be difficult to justify when demand is variable, seasonal or episodic in nature.  Our philosophy is that we will routinely and proactively test your systems so you are aware of the potential for service disruption and you are in a position to determine how critical it is to your business.  Our feedback will always be kept confidential and only shared with designated partners in a secure and professional manner.  

With our organization your needs can be addressed at your desired pace.  We provide services that range from training to recovery and we are here to support your customer experience journey in a way that is reflective of your organizational priorities. 

Q:  How does the billing work?  A:  Our prices are based on an average hourly rate that is adjusted for experience and effort.  While we provide a detailed analysis with explicit explanation as to our billing practices the first consultation is always free and without obligation.